FAQ

If you have activated your SIM PIN code and then enter the wrong PIN code into your Lycamobile three times your SIM card will automatically lock. In this case you must enter your PUK code.

Your PUK code is displayed on the SIM card holder that came in your starter pack. Please retain it for safe keeping.

If not please call our Customer Services team on 43 00 12 32 and they will be happy to help you.

If your SIM does not work when you first enter it into your mobile, it may have a SIM lock. If you have been with your current provider for more than 3 months this lock can be removed for free, please contact your current provider directly to request the code which will allow you to remove your SIM lock

If you have had your handset for less than 3 months you should ask your handset provider how much it will cost to remove the SIM lock.

You can purchase Lycamobile SIM & Top-up vouchers at various locations.

Lycamobile SIM cards are available at Carrefour and Geant.

Lycamobile top-up vouchers are available at Carrefour, Geant, Total and Shell.

My Lycamobile is a way of monitoring your calls and texts online. You can join from this website and gain access to lots of useful tools. Join today and find out more about My Lycamobile.

Once you’ve inserted your new Lycamobile-SIM, you can view the number by dialling *132# (or 95#).

No, there are no connection charges.

No, never.

Visit the Contact us page for full details.

When you receive a text from a company you have not given your number to, this is called SPAM. Unfortunately, Lycamobile is unable to prevent you from receiving these unwanted messages, unless you want to ban all text messaging. These companies have sophisticated ways of obtaining mobile phone numbers. One way to avoid SPAM is to be careful about what sites you give your mobile number to.

The flashing envelope indicates your text memory is full. This will usually prevent you from receiving more text messages until you have deleted a few old ones. You can delete messages from the Inbox, Sent or Draft folders to free-up some storage space. The number of messages you can store will vary from one handset to another.

When it comes to making international calls, Lycamobile works in the same way as other mobiles or fixed line phones. Simply dial the number you need: 00 followed by your country code, then your area code and then the phone number and press the dialler button. Instead of a 00 you can also use a “+”.

Please note that most premium voice and text services in other countries can not be reached from a mobile phone service when calling from outside that country.

Lycamobile works in the same way as other networks when it comes to sending international text messages. Simply text 00 followed by the country code, then the area code and then the phone number and press the dialler button. Instead of ‘00’, you can also use a ‘+’.

The handset needs to be compatible with the internationally recognised GSM standards, adopted by all the major handset manufacturers. There are no other restrictions on the type of handset you can use with Lycamobile. Please call our customer services team on 43 00 12 32 if you are unsure about your handset.

We automatically deactivate SIM cards if you do not use them to make a call or send a text for more than 90 days. Unfortunately these SIM cards cannot be reconnected and the mobile number also stops being available for you to use after this time.

Please contact customer services on 43 00 12 32 as quickly as possible and one of our advisors will help you.

No we do not offer Premium SMS or Premium Calling as part of our product offering.

Roaming services are automated when you travel abroad. In case you are unable to use roaming services while abroad, kindly restart your phone and try again.

Firstly, please ensure you have enough credit to send the SMS. If you still can’t send/receive SMS please check the Message Centre Number (MCN) in your SMS settings – enter +21643000111 for Home and +21698390008 for Roaming and turn your handset off and on and re-try sending any unsent SMS. If the problem persists please contact Customer Services.